Frequently Asked Questions

No appointment is necessary to tour our community. However, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. You can also set your own appointment by selecting Schedule a Tour on our website. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone 18yrs and over, must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features associated for each home.

Application fees are non-refundable and $50 per person 18 and older occupying the apartment, due at time of application.  You may pay these online with credit card/ACH bank account.

The hold fee is a non-refundable $100 fee required at the time of application submission.

All applications are submitted online through the website. You can access the application by selecting "apply now" on the home screen; or you can visit the floor plans, choose which one works best for you, and then click apply. You can view our available units here.

Residents are responsible for their electricity. Our communities bill back for gas, water, sewage, trash and pest control fees.

Security deposits for all floorplans start out at $500 and can increase up to one month's rent, based off the application screening results. 

Rent is always due on the first of each month. A late fee of 10% of monthly rent will be applied on the 6th of every month.

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments. Additional options are available through our Monarch App on your phone : Text to Pay, or our cash alternative forms of payments; such as, WIPS and Pay Near Me are also available to make paying rent a little more convenient. We have also partnered with GetFlex which is flexible rent payment program that allows you to pay rent on your schedule, without penalty if qualified!

This property allows for up to 2 pets in each home, cats or dogs. We require a non-refundable fee of $250 for each pet, and a $250 refundable deposit per pet. Monthly pet rent is $50 per pet. Breed restrictions apply and no weight limit. Pet interview may be required, and vet records must be provided prior to the pets' move in.

Yes. You will need to provide a 60-day notice and pay a buy-out fee that is equal to two months' rent. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Yes, our property is serviced by SRT Communications or Midcontinent Communications.

You will have access to enjoy our outdoor BBQ and Picnic Pavilion for your convenience. Please note - storing or grilling on a balcony or patio is not authorized according to the local fire marshal.

If you are locked out during business hours; come to the office to be let back into your home. If locked out after hours, please contact your local locksmith (copies of new keys will need to be provided to the office). Maintenance is not authorized to respond for lockouts.

Please contact the office.

Yes! We have partnered with a national renter's insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation, so there is nothing further you would need to do.

If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage. The Chateau must be listed as an additional interested party or interested party on your renter's insurance policy.

The Chateau
PO Box 498067
Cincinnati, OH 45249

Renters’ Insurance waiver fee $15 monthly.